With Hurricane Irene bearing down on the Eastern seaboard, Spectra Logic has initiated its Storage Crisis Lifeline program, first introduced in 2005 during Hurricane Katrina, to assist its customers nationwide whose East Coast data center operations are affected by the storm.
While our customers along Hurricane Irene’s path prepare to protect their homes and families, Spectra Logic support is here to assist wherever possible,” said Andrew Philippou, Spectra Logic’s vice president of worldwide support and services. “Spectra Logic is committed to employing all available resources to help customers protect their data. Where customers may have experienced total loss or severe impact to operations, Spectra Logic’s Storage Crisis Lifeline program is able to offer a loaner library to significantly mitigate impact to operations.”
Spectra Logic’s Global Technical Support Center team is available around the clock to assist customers impacted by the hurricane. Support will be provided to customers after business hours and during weekends, regardless of the Service Level Agreement or support contract covering the damaged tape library, to help organizations restore data and restart operations as quickly as possible.
Customers affected by this event should contact Spectra’s technical support department at 1.800.227.4637 or firstname.lastname@example.org. Support staff will evaluate the situation and activate a plan to help the customer resume operations. As part of the Storage Crisis Lifeline program, Spectra Logic will ship a free loaner library to severely affected customers who are unable to utilize their existing tape library or perform data restores.