This position primarily provides user support for ARSC’s high performance computation, storage, and networks. It includes all aspects of research and supercomputing user support, from help desk coverage to application performance tuning, account management to system testing, and developing the tools or procedures to carry out those tasks. User support staff provide training and support to users by phone, email and in person, as needed. They represent users in ARSC planning and development activities. Also, they provide information about ARSC activities to current and potential users.
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