httpv://www.youtube.com/watch?v=OR2Oy6Rk6ic
If Big Data were a person, who would it be? What would they look like? Genevieve Bell, an antropologist for Intel, attempts to describe this hypothetical person in this video from the recent Web 2.0 Summit.
“Our design philosophy is centered around our customers. They need solutions that are not just technically advanced but also seamlessly integrated, easily scalable, and reliable.”
This white paper from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions. AI text-to-speech technology provides the solution to this dilemma, with its capability to transcribe, translate, redact, find objects and generate searchable indexes of limitless hours of recorded calls in near real-time.
