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Job of the Week: HPC User Support Technician at NREL

NREL is seeking an HPC User Support Technician in our Job of the Week.

Your job will be front-line support for the High Performance Computing user community which includes scientists, researchers, and students at many levels of education and experience.

Job duties shall include:

  • Respond to requests for technical support. Identify, troubleshoot, and resolve problems for individuals in an efficient manner.
    Contribute to internal and external technical documentation.
  • Run diagnostic tests to isolate issues and escalate as needed.
  • Document customer issues, communicate service information to users, and record actions using ticketing system.
  • Collaborate and consult with the Computational Science Center’s systems administrators, scientists, and researchers to resolve technical issues for users.
  • Managing multifactor authentication tokens, authorization, safeguarding data, and assisting clients as needed.
    HPC job scheduling support using tools such as Moab, Torque, PBS, and Slurm.
  • Troubleshooting and compiling from source code on Linux-based systems.

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