Dubai, UAE, November 1, 2024 – AI platform company Haltia.AI has announced an update on the adoption of artificial intelligence by government agencies, stating, “As governments worldwide grapple with increasing demands for efficiency, transparency, and personalized services, artificial intelligence emerges as a transformative force in the public sector. From predictive infrastructure maintenance to AI-assisted policy analysis, this technological revolution is redefining how governments operate and engage with citizens.”
The company cited a report by the UK’s National Audit Office revealed that 70 percent of government agencies are piloting or planning to adopt AI, signaling a shift in the public sector.
Haltia also cited the United Arab Emirates and its National AI Strategy 2031. Reflecting on the country’s progress, H.E Omar Sultan Al Olama, Minister of State for Artificial Intelligence, Digital Economy and Remote Work Applications, recently said, “The UAE has become a significant player in the global governance of AI, actively contributing to international policy discussions and helping define the standards and frameworks that will shape the future of AI.”
Talal Thabet, CEO of Haltia.AI, asserts: “AI is fundamentally reshaping the citizen-state relationship, far beyond mere service improvements. The UAE is setting a benchmark that leaves most countries in the dust, with bold initiatives such as the Smart Dubai AI Lab and the UAE National Program for AI (BRAIN) completely rewriting the rulebook on citizen-state interactions. While others are still debating AI’s potential, the UAE is already living in the future of governance.”
Gartner predicts that by 2025, 60 percent of government investments in AI and data analytics will directly impact real-time operational decisions, driven by the need to enhance service efficiency and personalize citizen interactions. Key areas of impact include:
1. Predictive Infrastructure Maintenance: In Los Angeles, an AI-powered system predicts street deterioration, slashing repair costs by 20 percent through proactive
maintenance. Dubai’s Roads and Transport Authority has also implemented AI-driven traffic management, reducing congestion by up to 25 percent on key roads.
2. Personalized Citizen Services: AI-driven chatbots and virtual assistants are transforming citizen engagement. The UK’s GOV.UK platform uses AI to customize
content, increasing user satisfaction by 30 percent and cutting search time by half. In Dubai, the Smart Dubai AI Lab has implemented over 100 AI use cases, including a
virtual assistant that has halved government service wait times.
3. AI-Assisted Policy Analysis: Machine learning is reshaping how policymakers interpret vast datasets, facilitating more informed decision-making. The European Commission’s AI tool, SELFIE, has been deployed in over 7,000 schools across 57 countries to evaluate and advance digital technology use in education. The UAE’s
BRAIN (Building a Responsible Artificial Intelligence Nation) program builds on this by providing real-time insights across sectors, including healthcare and education, through a national AI framework that supports smarter policy decisions.
While AI’s potential is vast, its implementation in government presents unique challenges. Data privacy, a primary concern, has been highlighted in a Deloitte survey as a critical barrier to government AI adoption. Additionally, outdated IT infrastructure remains a significant obstacle; a UK Cabinet Office report notes that nearly half of its £4.7 billion annual tech budget is spent on maintaining legacy systems.
