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HPC User Support Technician

National Renewable Energy Lab (NREL) Published: January 21, 2020
Location
Golden, CO
Job Type
Application URL
https://nrel.wd5.myworkdayjobs.com/NREL/job/Golden-CO/HPC-User-Support-Technician_R5796

Description

Overview:

Your job will be front-line support for the High Performance Computing user community which includes scientists, researchers, and students at many levels of education and experience.

Job duties shall include:

  • Respond to requests for technical support.  Identify, troubleshoot, and resolve problems for individuals in an efficient manner.
  • Contribute to internal and external technical documentation.
  • Run diagnostic tests to isolate issues and escalate as needed.
  • Document customer issues, communicate service information to users, and record actions using ticketing system.
  • Collaborate and consult with the Computational Science Center's systems administrators, scientists, and researchers to resolve technical issues for users.
  • Managing multifactor authentication tokens, authorization, safeguarding data, and assisting clients as needed.
  • HPC job scheduling support using tools such as Moab, Torque, PBS, and Slurm.
  • Troubleshooting and compiling from source code on Linux-based systems.

Knowledge and Attributes:

  • Excellent communication skills; able to work and communicate effectively with people at all levels of the organization.
  • Excellent multi-tasking skills; prioritizes and performs a variety of concurrent tasks with minimal direction.
  • Working knowledge and experience with Linux, Windows, and Mac end-user computers.
  • Strong familiarity with the Linux command line and SSH.
  • Familiarity compiling applications on Linux systems (e.g. Makefiles, configure, and make).
  • Ability to understand and troubleshoot user workflow.
  • Demonstrated ability to work professionally as part of a team and directly with the users.
  • Proactive approach to customer service.
Basic Qualifications
Bachelor's Degree in Computer Science or related or equivalent related education/experience.
Apply
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