Got It AI, the Autonomous Conversational AI company, announced an innovative new “Truth Checker” AI that can identify when ChatGPT is hallucinating (generating fabricated answers) when answering user questions over a large set of articles or knowledge base. This innovation makes it possible to deploy ChatGPT-like experiences without the risk of providing incorrect responses to users or employees.
Got It AI Develops AI to Identify and Address ChatGPT Hallucinations for Enterprise Applications
January 16, 2023 by
Why Your Call Center Needs AI-powered Conversation Intelligence
November 10, 2022 by
In this contributed article, Brian Steele, VP Product Management at Gryphon.ai, discusses how conversational AI tools in call centers are developing language modeling and predictive analytics to help sales representatives streamline the sales process.
7 Ways Chatbots Improve Life
August 20, 2022 by
Our friends over at Yellow.ai have put together a list of 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today’s forward thinking companies. Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business.
Interview: Dr. Susan Hura, Chief Design Officer at Kore.ai
August 12, 2022 by
I recently caught up with Dr. Susan Hura, Chief Design Officer at Kore.ai to discuss the bank-end work that goes into developing an intuitive conversational AI-supported chatbot. She’ll also dispel some of the myths behind developing and introducing a CAI-empowered chatbot into a business’s digital platform. Whether used out-of-the-box or customized, a chatbot’s design plays a more strategic role than one might think and requires an immense amount of human input to create.
@HPCpodcast: Google’s Lifelike LaMDA AI Chatbot and Questions of Being or Nothingness
June 22, 2022 by
When a tech news story gets talked about on sports radio, you know it’s gone very viral. That’s what happened last week with the story about a Google engineer, Blake Lemoine, who declared that the company’s AI chatbot, LaMDA, is a person with rights. Lemoine promptly got suspended by Google for his trouble, and he says he won’t be surprised if he gets fired. In this episode of the @HPCpodcast, Shahin Khan of OrionX.net and insideHPC editor-in-chief Doug Black talk about LaMDA’s amazingly lifelike conversational capability, how it can ingest books and research papers and share insights about them in real time (i.e., during conversations), deep fake-related ethical questions raised by LaMDA, the urgency of thoughtful social policies based on ethical and legal frameworks and philosophical issues of sentience, being and nothingness – artificial and otherwise.
Sentient AI? Google Suspends Engineer over Claims the LaMDA Chatbot Is a Person with Rights
June 13, 2022 by
It’s often said AI is overhyped, but even so, some claims can get you in trouble. That’s the irony of a situation Google finds itself in. The company has suspended one its software engineers who claimed its natural language processing chatbot, LaMDA, is “sentient.” There are several surprising elements here. One is the commentary from the Google engineer that LaMDA is a person with rights. Another is the astonishing dialogue he reported to have had with LaMDA. Take for example the insights LaMDA rattled off on “Les Miserables”: Lemoine: Okay, what about “Les Miserables”? Have you read that one? LaMDA: Yes, I have read Les Misérables. I really enjoyed it.
Lemoine: What are some of your favorite themes in the book? LaMDA: I liked the themes of justice and injustice, of compassion, and God, redemption and self-sacrifice….
Infographic: Increasing Lead Engagement with AI
February 26, 2022 by
The infographic in this article from our friends over at GetVoIP summarizes how conversational AI can help increase conversations. Conversational AI can keep leads engaged around the clock, disqualify bad leads, and shorten the sales cycle.
3 Ways AI Can Boost Conversational Intelligence Across Your Enterprise
December 20, 2021 by
[SPONSORED POST] Artificial Intelligence can both help and scale human effort in building the conversational intelligence across the enterprise that drives successful business outcomes. In this eBook from Veritone, we will explore three common use cases of AI applied to customer conversations: contact center insights, social media insights, and conversational compliance.
Three Ways AI Can Boost Conversational Intelligence Across Your Enterprise
December 16, 2021 by Leave a Comment
Artificial Intelligence can both help and scale human effort in building the conversational intelligence across the enterprise that drives successful business outcomes. In this eBook from Veritone, we will explore three common use cases of AI applied to customer conversations: (i) contact center insights – to drive improved customer interactions and call center efficiencies; (ii) […]
The Zenith of Natural Language Technologies: Conversational AI
September 11, 2020 by
In this contributed article, editorial consultant Jelani Harper discusses how the junction of natural language capabilities enables what Arria NLG CEO Sharon Daniels termed “answers on demand”, which is pivotal for interacting with analytics, Business Intelligence, and workflows in a rapid, conversational manner that’s influential for setting the pace of business today.
