Cyara, provider of the Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online.
Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers
January 31, 2023 by
Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled Chatbot Experience: How Satisfied Are Enterprise Buyers? The study found that while the majority of B2B buyers use chatbots when considering a business purchase (60%), the chat experience does not meet their expectations.
7 Ways Chatbots Improve Life
August 20, 2022 by
Our friends over at Yellow.ai have put together a list of 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today’s forward thinking companies. Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business.
Interview: Dr. Susan Hura, Chief Design Officer at Kore.ai
August 12, 2022 by
I recently caught up with Dr. Susan Hura, Chief Design Officer at Kore.ai to discuss the bank-end work that goes into developing an intuitive conversational AI-supported chatbot. She’ll also dispel some of the myths behind developing and introducing a CAI-empowered chatbot into a business’s digital platform. Whether used out-of-the-box or customized, a chatbot’s design plays a more strategic role than one might think and requires an immense amount of human input to create.
@HPCpodcast: Google’s Lifelike LaMDA AI Chatbot and Questions of Being or Nothingness
June 22, 2022 by
When a tech news story gets talked about on sports radio, you know it’s gone very viral. That’s what happened last week with the story about a Google engineer, Blake Lemoine, who declared that the company’s AI chatbot, LaMDA, is a person with rights. Lemoine promptly got suspended by Google for his trouble, and he says he won’t be surprised if he gets fired. In this episode of the @HPCpodcast, Shahin Khan of OrionX.net and insideHPC editor-in-chief Doug Black talk about LaMDA’s amazingly lifelike conversational capability, how it can ingest books and research papers and share insights about them in real time (i.e., during conversations), deep fake-related ethical questions raised by LaMDA, the urgency of thoughtful social policies based on ethical and legal frameworks and philosophical issues of sentience, being and nothingness – artificial and otherwise.
Sentient AI? Google Suspends Engineer over Claims the LaMDA Chatbot Is a Person with Rights
June 13, 2022 by
It’s often said AI is overhyped, but even so, some claims can get you in trouble. That’s the irony of a situation Google finds itself in. The company has suspended one its software engineers who claimed its natural language processing chatbot, LaMDA, is “sentient.” There are several surprising elements here. One is the commentary from the Google engineer that LaMDA is a person with rights. Another is the astonishing dialogue he reported to have had with LaMDA. Take for example the insights LaMDA rattled off on “Les Miserables”: Lemoine: Okay, what about “Les Miserables”? Have you read that one? LaMDA: Yes, I have read Les Misérables. I really enjoyed it.
Lemoine: What are some of your favorite themes in the book? LaMDA: I liked the themes of justice and injustice, of compassion, and God, redemption and self-sacrifice….
The Future of AI in Sales
April 16, 2022 by
In this contributed article, Thomas Rielly, Founder of Triggr, discusses the future of sales relating to AI and big data. Sales processes that are highly optimized by artificial intelligence and machine learning technology aren’t the stuff of science fiction; they already exist. Using AI-infused sales technologies will increase the amount of your sales, putting you ahead of the pack.
Infographic: Increasing Lead Engagement with AI
February 26, 2022 by
The infographic in this article from our friends over at GetVoIP summarizes how conversational AI can help increase conversations. Conversational AI can keep leads engaged around the clock, disqualify bad leads, and shorten the sales cycle.
2022 Trends in Intelligent Bots: Knowledge Worker Empowerment
January 3, 2022 by
In this contributed article, editorial consultant Jelani Harper discusses 2022 trends in intelligent bots in terms of knowledge worker empowerment. Whether in the form of Robotic Process Automation, chatbots, or some other type of digital assistants, the presence of intelligent bots is substantially increasing across the data ecosystem … in more ways than one.
TensorRT 8 Provides Leading Enterprises Fast AI Inference Performance
July 20, 2021 by
NVIDIA today launched TensorRT™ 8, the eighth generation of the company’s AI software, which slashes inference time in half for language queries — enabling developers to build the world’s best-performing search engines, ad recommendations and chatbots and offer them from the cloud to the edge.
