The evolution of contact center AI is shifting from “bot vs. human” toward “bot with human” – a fundamental redesign of roles, workflows, and strategies. In this new landscape, human agents aren’t displaced, they ….
Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centers
November 20, 2024 by
Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service.
Cognigy Joins AWS Independent Software Vendor Accelerate Program
February 22, 2023 by
DÜSSELDORF & SAN FRANCISCO — Conversational AI company Cognigy announced today it has been selected to participate in the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS Partners. Cognigy’s acceptance into the AWS ISV Accelerate Program enables the company to collaborate more closely with the AWS organization to […]
