The letter linked below was sent from SGI to Linux Networx customers, and the InsideTrack secured a copy through its vast network of industry insiders.
The letter, from SGI Global Services VP Bob Pette, outlines what LNXI customers can expect. A few highlights of interest.
First, SGI’s take on what happened
Today SGI announced the purchase of certain assets of Linux Networx, Inc.. In conjunction with this transaction SGI has offered employment to a number of Linux Networx employees in the Engineering, Sales and Services areas and acquired LNXI’s spare parts inventory.
And then what it means for LNXI customers (note the honesty):
SGI did not acquire Linux Networx’s service contracts and as such, does not have a service contract in place with you. …During this period of transition, please continue to place your LNXI service requests as before by calling 1-800-459-7138 or online at http://support.linuxnetworx.com.
Very refreshing. Here is the whole letter as a PDF.